The cost of developing a new customer is often more than the cost of serving an old customer.It should be worthwhile to do the after-sales service to win back customers.So what after-sales work needs to be done?
When the order of the display order is made, it is necessary to arrange the relevant staff to arrange the installation work for some customers who need to install it.After installation, we will contact the customer for a period of time and ask about the usage. If it is not caused by man-made damage during the warranty period, it can be repaired free of charge.After customer feedback after-sales problem, because as soon as possible to arrange related personnel to after-sales service, the best processed within 24 hours, the tension in the hand and damage under the condition of larger can explain to the customer, and processed in the fastest time.
After the after-sale proper return visit customer or visit the client to reflect the responsibility of the booth production company also let the customer feel the care.In the booth decoration industry fierce competition in today's customer is very fragile, is also very easy to be poached by others.This requires us to maintain good customer relationship, to change customers into friends, so as to have better development.
This article is provided by the direct selling manufacturer of all road jewelry display cabinets: 20 years of experience in display cabinet design for jewelry stores, which will help you to improve your brand value quickly.